Privacy Policy
Last updated: November 2026
This policy explains how Renew Skin & Laser Clinic ("we", "us") collects and uses your personal information when you use this website or contact us about a treatment.
Who we are
Renew Skin & Laser Clinic, Floor 2 Suite 2, Blenheim Reach, 861 Ecclesall Road, Sheffield S11 8TH.
Email: renewskinlaserclinic@outlook.com · Tel: 07736 799778
We are the data controller for the information you give us.
What we collect
- Details you enter in our enquiry form, such as your name, phone number, email address and the treatment you're interested in.
- Anything you send us by phone, WhatsApp, text, Instagram or email.
- At your consultation: information about your skin, health and medication that we need to treat you safely. This is health information, and we only collect it with your explicit consent.
- Basic technical information when you visit the page, such as your device type, browser and how you arrived (for example, from an advert). This is collected through cookies, see below.
How we use it
- To reply to your enquiry and arrange your free consultation and patch test.
- To plan and carry out your treatment safely, and keep records of it.
- To keep records for our accounts and tax.
- To understand which of our adverts work, so we can improve them.
We do not sell your information, and we do not send you marketing messages unless you have asked us to.
Our legal basis
We use your details to take steps you've asked for before entering a contract (your consultation), to perform a contract once you book, to meet legal obligations (such as tax records), and for our legitimate interest in running and improving our business. We rely on your explicit consent for health information and for non-essential cookies, and you can withdraw it at any time.
Who we share it with
We only share your information with providers who help us run the clinic, under contract and only for these purposes:
- Our customer-management and form provider (HighLevel / LeadConnector), which stores enquiries sent through this page.
- Our booking and payment providers.
- Our marketing agency, which manages this page and our advertising on our behalf.
- Advertising and analytics platforms such as Google and Meta, which measure how our adverts perform.
- Our accountant, insurer or legal advisers where needed, and authorities where the law requires it.
Some of these providers may process data outside the UK. Where they do, appropriate safeguards (such as the UK International Data Transfer Agreement or standard contractual clauses) are in place.
Cookies
This page uses cookies and similar technology to make the enquiry form work, to load fonts (Google Fonts), and to measure our advertising (Google Tag Manager). You can block or delete cookies in your browser settings. Some parts of the page may not work properly without them.
How long we keep it
Enquiries that don't go ahead are deleted within 24 months. If you become a client, we keep treatment records for 8 years after your last treatment, in line with standard guidance for clinical records.
Your rights
You can ask us to: see the information we hold about you, correct it, delete it, restrict or object to how we use it, or move it to another provider. To make a request, email renewskinlaserclinic@outlook.com. We will reply within one month.
If you're unhappy with how we've handled your information, please tell us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint or 0303 123 1113.
Changes
We may update this policy from time to time. The latest version will always be on this page.
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